Privacy Policy

Introduction

This privacy policy explains how ragioprere Ltd ("we", "us", "our") collects, uses, and protects personal information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly.

ragioprere Ltd is registered in England and Wales under company number 09847652. Our registered office is Unit 14 Riverside Studios, 42 Kingsland Road, London E2 8DA.

Information We Collect

We collect information you provide directly when you contact us about equipment rental, production services, or studio design. This typically includes your name, email address, company name (if applicable), and details about your project requirements.

When you use our website, we automatically collect certain technical information including your IP address, browser type, device information, and how you interact with our site. This helps us understand how people use our services and improve the website experience.

If you engage our services, we collect additional information necessary to fulfil contracts, such as delivery addresses, billing information, and project specifications. For studio installation projects, we may visit your premises and collect information about the physical space.

How We Use Your Information

We use the information you provide to respond to enquiries, provide quotes, arrange equipment rental or production services, and deliver the services you've requested. This is necessary to perform our contractual obligations and provide the service you're seeking.

Your contact information allows us to communicate about your projects, send booking confirmations, provide technical support, and notify you of any delivery schedules or changes. We need this information to fulfil our services effectively.

We analyse website usage data to understand how visitors navigate our site, which pages are most useful, and where improvements might be needed. This helps us make the website more helpful and efficient.

With your consent, we may occasionally send information about new equipment we've added to our inventory or relevant service updates. You can opt out of these communications at any time.

Legal Basis for Processing

We process personal data on several legal grounds. When you request services or enter into a contract with us, processing your information is necessary to fulfil that contract. This includes managing bookings, delivering equipment, and providing production services.

We have legitimate business interests in processing certain data, such as improving our website, preventing fraud, and maintaining business records. We balance these interests against your privacy rights.

Some processing requires your explicit consent, particularly for marketing communications. You can withdraw consent at any time without affecting other services.

We also process data when required by law, such as maintaining financial records for tax purposes or responding to valid legal requests.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We share information only when necessary to provide our services or when legally required.

We work with carefully selected service providers who help us operate our business, such as payment processors, accounting software providers, and delivery services. These providers have access only to the information needed for their specific function and are contractually obligated to protect your data.

If we're legally required to disclose information in response to valid legal processes, court orders, or government requests, we will do so. We may also share information if necessary to protect our rights, property, or safety, or that of our clients or the public.

In the event of a business sale, merger, or acquisition, personal data may be transferred to the new owner, though it would remain subject to the commitments made in this privacy policy.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. The retention period varies depending on the type of information and why we collected it.

For enquiries that don't result in a service engagement, we typically retain contact information for up to two years, allowing us to reference previous conversations if you contact us again.

For clients who use our services, we maintain records for at least six years to comply with UK financial record-keeping requirements. This includes invoices, contracts, and related correspondence.

Technical website data is typically retained for shorter periods, generally up to two years, sufficient for analysis purposes while minimising data storage.

Once retention periods expire, we securely delete or anonymise personal information so it can no longer identify individuals.

Your Rights

Under UK data protection law, you have several important rights regarding your personal information. You can request access to the personal data we hold about you and receive a copy of this information.

If information we hold is inaccurate or incomplete, you have the right to request correction. You can also request deletion of your personal data in certain circumstances, though we may need to retain some information for legal obligations.

You can object to our processing of your personal data in some situations, particularly for marketing purposes. You may also request that we restrict processing or provide your data in a portable format for transfer to another service.

If you've given consent for processing, you can withdraw that consent at any time. This won't affect processing that occurred before withdrawal.

To exercise these rights, contact us at [email protected]. We'll respond to requests within one month, though complex requests may take longer. We may need to verify your identity before fulfilling requests.

Security Measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications where appropriate, and access controls limiting who can view personal information.

Our staff receive training on data protection principles and are contractually obligated to maintain confidentiality. We regularly review our security practices and update them as needed.

While we work hard to protect your information, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security but commit to notifying you and relevant authorities if a data breach occurs.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Some cookies are essential for the website to work, such as those managing your cookie preferences or maintaining security.

We use analytics cookies to understand how visitors use our site, which helps us identify improvements. Marketing cookies may be used with your consent to show relevant content.

You can control cookie settings through the preference centre on our website or your browser settings. Blocking certain cookies may affect website functionality.

For detailed information about our cookie practices, please see our separate Cookies Policy.

Third-Party Links

Our website may contain links to external sites operated by equipment manufacturers, industry organisations, or other relevant resources. We are not responsible for the privacy practices of these external sites.

When you follow a link to another website, you should review that site's privacy policy. This policy applies only to information collected through our website and in the course of providing our services.

Children's Privacy

Our services are directed at businesses and adult individuals. We do not knowingly collect personal information from children under 16. If we become aware that we've collected such information, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll update the date at the top of this policy.

For substantial changes that materially affect how we handle your information, we'll provide more prominent notice, such as an email to known clients or a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact and Complaints

If you have questions about this privacy policy or how we handle your personal information, please contact us at [email protected] or write to us at Unit 14 Riverside Studios, 42 Kingsland Road, London E2 8DA.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we've mishandled your personal information. You can contact the ICO through their website at ico.org.uk or by telephone on 0303 123 1113.

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first if possible.

International Data Transfers

We primarily operate within the United Kingdom and store data on servers located in the UK. Some service providers we use may process data outside the UK, though we ensure appropriate safeguards are in place for such transfers.

Where we transfer data internationally, we rely on approved transfer mechanisms such as standard contractual clauses or adequacy decisions to ensure your data receives appropriate protection.

Business Transitions

If ragioprere Ltd is acquired by or merges with another company, or if we sell business assets, personal information may be among the transferred assets. In such circumstances, we would notify affected individuals and ensure the acquiring party honours the commitments made in this privacy policy.